Urlinq Privacy Policy

Urlinq ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (urlinq.com), mobile applications, NFC products, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Service.

We use the information we collect for the following purposes:

To provide and maintain the Service — including hosting your digital profile, processing NFC card orders, and managing your account.

To improve our Service — analyzing usage patterns to enhance features, fix bugs, and improve user experience.

To communicate with you — sending account-related notices, updates, security alerts, and support messages.

To process transactions — fulfilling NFC card orders and managing subscription billing.

To personalize your experience — customizing content and recommendations based on your preferences.

To protect our Service — detecting and preventing fraud, abuse, and security incidents.

We use trusted third-party services to operate the platform. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect it:

Better Auth + Convex — provides authentication and session management integrated with our backend.

Convex — our backend database provider that stores your profile data, analytics, and application data securely.

Cloudflare — provides CDN, security, and media storage services (R2). Cloudflare may process request metadata (IP addresses, headers) for security purposes.

Vercel — hosts our web application. Vercel may collect analytics and performance data.

Resend — handles transactional email delivery for notifications and communications.

We do not sell your personal information. We may share your information in the following circumstances:

Public profile data — information you add to your Urlinq profile is intended to be publicly accessible. This is the core purpose of the Service.

Service providers — we share data with the third-party services listed above, solely to operate the platform.

Legal requirements — we may disclose information if required by law, regulation, or legal process.

Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use cookies and similar technologies to enhance your experience:

Essential cookies — required for authentication, session management, and core functionality (e.g., theme preference, login state).

Analytics cookies — help us understand how users interact with the Service so we can improve it.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Service.

We implement industry-standard security measures to protect your information, including:

Encryption — data is encrypted in transit using TLS/SSL.

Access controls — strict access controls limit who can access your data within our organization.

Secure infrastructure — we use reputable cloud providers with SOC 2 compliance and regular security audits.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

Access — you can request a copy of the personal data we hold about you.

Correction — you can update or correct inaccurate information through your account settings.

Deletion — you can request deletion of your account and associated data.

Data portability — you can request an export of your data in a machine-readable format.

Opt-out — you can opt out of non-essential communications at any time.

To exercise any of these rights, please contact us at info@urlinq.com.

As a South African entity, we comply with the Protection of Personal Information Act (POPIA):

Purpose limitation — we collect data only for the purposes stated in this policy.

Data minimization — we only collect information that is necessary for providing the Service.

Retention — we retain your data for as long as your account is active or as needed to provide the Service. You may request deletion at any time.

Information Officer — for POPIA-related inquiries, contact our Information Officer at info@urlinq.com.

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: info@urlinq.com

Website: urlinq.com